Shipping

Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within 3 working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email.

Products from this online store are all priced in AUD dollars*.

Standard Shipping

Free Shipping available
(order over $75AUD)

Expected Delivery Time
Urban
Australia
$15.00AUD Free 10-14 business days
Rural Area
Australia
$15.00AUD

Free

11-15 business days

*You are currently on our Australian website, if you need to send a parcel internationally, please visit our Global site and New Zealand site.


Returns
We hope you are happy with your purchase! If for some reason you are unhappy please contact us immediately and our customer service team via email at hello@goodnessproducts.com and we will help to remedy the problem. We will refund or replace any faulty goods to meet our obligations under the consumer guarantees act. We do not however refund the cost of delivery of goods. Refunds will be processed once goods have been received and checked to the original credit card used for payment, and a confirmation email will be sent.
If you simply change your mind we are unable to offer exchanges or refunds at this time due to hygiene reasons.

Order cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request. Please understand that if you order has already been processed this will not always be possible.

Damaged items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues via our email to hello@goodnessproducts.com

My order has not arrived – what should I do?
If in the unlikely event your order does not arrive within 14 working days please contact us to assist you. Covid delays and other postage delays beyond our control can sometimes have an effect on delivery timeframes, we will do our best to assist you when this happens.

Are my credit card details safe?
YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details. We will not share your personal details with any third party.