Shipping

Once your order is successfully placed, you will receive a confirmation email. Orders will be processed within 3 working days. If there are any delays due to stock or other unforeseen issues, you will be contacted by us via email.

Products from this online store are all priced in AUD dollars*.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Goodness is not responsible for these charges if they are applied and are your responsibility as the customer.

Standard Shipping

Free Shipping available
(order over $75AUD)

Expected Delivery Time
Urban
Australia
$15.00AUD Free 10-14 business days
Rural Area
Australia
$15.00AUD

Free

11-15 business days

*You are currently on our Australian website, if you need to send a parcel internationally, please visit our Global site and New Zealand site.


Returns
We hope you are happy with your purchase! If for some reason you are unhappy please contact us immediately at hello@goodnessproducts.com and we will help to remedy the problem. We will refund or replace any faulty goods to meet our obligations under the consumer guarantees act. We do not however refund the cost of delivery of goods. Refunds will be processed once goods have been received and checked to the original credit card used for payment, and a confirmation email will be sent.

If you simply change your mind we are unable to offer exchanges or refunds at this time due to hygiene reasons.

Order cancellations

We do not allow order cancellations for the following reasons 

  • Adding a discount code to your order
  • You forgot to add an item to your cart
  • Wrong Payment Method
  • Change of mind

For all other reason, please contact hello@goodnessproducts.com as soon as possible – we’ll do our best to accommodate your request. Please understand that if you order has already been processed this will not always be possible.

Damaged items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues via our email to hello@goodnessproducts.com

My order has not arrived – what should I do?
If in the unlikely event your order does not arrive within 14 working days please contact us to assist you. Postage delays beyond our control can sometimes have an effect on delivery timeframes. We will do our best to assist you when this happens.

Are my credit card details safe?
Yes. Payments are processed securely by Payment Express. We will not share your personal details with any third party.